FAQs

If you can't find an answer for the question you have, please contact us in the form below and we will help.

What payment method can I use?

We accept all Debit and Credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

When my order will be shipped and what is shipping cost?

Typically to ship your order takes 1 day however, some orders may ship within as few as 4 hrs and some may take even less. We provide free shipping for all orders in the USA. And free International shipping for orders of $75 and above.

What is your exchanges, returns and refunds policy?

We are confident that you will be satisfied with our products. However, you may return your item for any reason within 30 days of the date of delivery and we’ll be happy to offer an exchange or a refund.

WHERE DO YOU SHIP TO?

We ship Worldwide from The United States Of America.

CAN I CANCEL MY ORDER?

It's OK to change your mind! If you a requesting to cancel your order you must contact us within 1 hour from the time the order was placed. We will do our best to accommodate your request.

CAN I UPDATE MY ORDER?

If your order has not been shipped yet, please reach out to us at info@myharmonytree.com with your order number and the details on the change.

HOW CAN I TRACK MY ORDER?

By e-mail indicated in the order form you will receive a tracking information for your order. If you have any difficulty tracking your order, please contact us at info@myharmonytree.com and we will help you in the shortest possible time.

HOW TO ADJUST the SIZE OF MY BRACELET?

Most of our bracelets have adjustable size and will fit any wrist. Please follow the link below for instructions on how to open and close your bracelet.

HOW DO I TAKE CARE OF MY JEWELRY?

Our jewelry well crafted and if cared for properly can be enjoyed for long time. Please follow the link below for full information.

DO YOU HAVE A WARRANTY?

We believe in the craftsmanship and quality of our products and offer 1 year warranty on all products. Your purchase will automatically be covered by our 1 year warranty against any defects in manufacturing to include both the beads and cord on each and every product.

Contact Us

Can't find an answer? Send us a message and we will get it touch with you.