Have a question?
Frequently Asked Questions
Shipping & Returns
When my order will be shipped?
Typically to ship your order takes 1 day however, some orders may ship within as few as 4 hrs and some may take even less.
What is shipping cost?
We provide free shipping for all orders in the USA. And free International shipping for orders of $75 and above.
Where do you ship?
We ship Worldwide from The United States Of America.
What is your exchange and refund policy?
We are confident that you will be satisfied with our products. However, you may return your item for any reason within 30 days of the date of delivery and we’ll be happy to offer an exchange or a refund.
Discount & Payments
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
What payment method can I use?
We accept all debit and credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.
Do you offer payment installments?
We are partnered with Shop Pay, so you can split your order amount into 4 interest-free installment. Please visit flexible financing for more details.
Order
Can I send a gift message with my order?
In your cart you can add a gift message to your order, and it's free of charge.
Can I cancel my order?
It's OK to change your mind! If you a requesting to cancel your order you must contact us within 1 hour from the time the order was placed. We will do our best to accommodate your request.
Can I update my order?
If your order has not been shipped yet, please reach out to us with your order number and the details on the change.
How can I track my order?
By e-mail indicated in the order form you will receive a tracking information for your order. If you have any difficulty tracking your order, please contact us and we will help you in the shortest possible time.
Jewelry Care & Warranty
How do I take care of my jewelry?
Our jewelry well crafted and if cared for properly can be enjoyed for long time. Please visit jewelry care page for full information.
Do you have a warranty?
We believe in the craftsmanship and quality of our products and offer 1 year warranty on all products. Your purchase will automatically be covered by our 1 year warranty against any defects in manufacturing to include both the beads and cord on each and every product.
Size Information
How to adjust my bracelet?
Most of our bracelets are adjustable and will fit any wrist size.
Contact Us
Still have questions? We're happy to help! Please email us at info@myharmonytree.com and we will get back to you within 24 hours.